Whether you have been referred to us by another provider or booked your own appointment, there are things we will need in order to make your first appointment as smooth and efficient as possible.
Complete our digital intake and consent forms at least 48 hours prior to your visit. These include important information about your eye health, medical history, and current concerns. You can access the forms directly through the link provided in your appointment confirmation email or through our patient portal.
Have your eye care provider fax over your most recent eye exam records to our office. Our fax number is 828-470-7575. This allows us to review your eye health history thoroughly and ensures we have all the necessary information to provide you with the best care possible.
If you have any questions please call us at 828-2DRYEYE (237-9393) or complete the online form on our Contact page.
We look forward to seeing you!
FAQs
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Absolutely! We view ocular hygiene in the same way as dental hygiene. Even with daily brushing and flossing of your teeth, a deep cleaning is still needed at regular intervals to prevent dental issues. This also applies to the eyes, as everyone can benefit from a daily at-home eyelid cleansing and skincare regimen. Just as with your teeth, a deep cleansing of your eyelids is still needed to prevent ocular surface issues.
Also, routine treatments can help prevent or improve the aging process of your skin, particularly around the eyes. Whether you want to improve redness, dull skin, uneven or hyperpigmented skin tone, large pores, fine lines/wrinkles, and so on, establishing a skincare regimen that is harmonious with your eye health is key.
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Our hours are limited because we operate as a specialty clinic. Our current hours are posted in our website footer and may change seasonally. We recommend following us on Instagram & Facebook for any updates to normal hours or weather-related closures.
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Please bring the following with you:
Photo ID
Medical insurance cards (if in-network)
List of medications / supplements
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For all new patient dry eye exams and specialty contact lens evaluations, please anticipate spending between 1 to 1.5 hours in our office to allow for a thorough evaluation, testing, and same-day procedures, if needed. For all other appointments, we can provide you with a time estimate prior to your arrival.
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As we are located on W. King Street, in the heart of the Historic Downtown Boone, we do not have a dedicated parking lot.
Metered parking is available on King St. and Queen St. Parking is enforced by the Town of Boone Monday to Saturday from 8 am until 5 pm except on Town Observed Holidays.
Parking rates are currently $1.50/hour.
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We are in-network with the following medical insurance carriers:
Aetna
BCBS
Humana
Medicare
UnitedHealthcare
UMR/AARP
We encourage you to speak with your insurance company about your plan’s specific details regarding coverage before your appointment.
Regardless of network status, we can always see patients on a private pay basis and provide you with a superbill to submit for reimbursement from your insurance carrier.
All our services and products are HSA / FSA eligible. We also offer in-house membership plans and accept Cherry Payment Plans.
We do not perform routine eye exams under vision insurance plans. We are not a participating provider with EyeMed, Medicaid, or other vision discount plans for vision services and ophthalmic materials, including eyeglasses and contact lenses.
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We accept the following payment methods:
Credit / Debit
Cash
HSA / FSA
Cherry Payment Plans
BRIGHT Eyes Membership / In-House Payment Plans
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As a direct care provider, our policy is payment is due in full at the time of service regardless of insurance status. You can request a cost estimate with a Good Faith Estimate prior to performing any services.
Medical examinations, follow-up visits, select diagnostic tests, and some procedures for dry eye disease fall under your medical insurance. However, most procedures and care are not covered by insurance and you will be responsible for them. There may be co-pays, deductibles, or a percentage of costs that you will pay out-of-pocket as required by your insurance policy.
We are happy to provide you with a superbill and to assist with any documentation needed to submit a claim for reimbursement from your insurance provider.
